Techtic Backs up the Platform that Helps People on the Road of New Zealand
Overview
An innovative emergency response provider in New Zealand faced a significant challenge with their outdated and frustrating insurance subscription system, risking the loss of valuable customers to competitors. Recognizing the urgent need for an upgrade, they approached Techtic Solutions. Our team took the time to understand their issues thoroughly and proposed a state-of-the-art solution using Shopify. The collaboration resulted in a fully functional, highly responsive website designed to the client’s specifications. With our expertise, we delivered quality results to enhance user experience and help the client succeed online.
30%
increase in new customer sign-ups
20%
increase in successful payment transactions
15%
increase in customer retention
Technologies Stack
Industry
Digital Commerce
Tools & Technologies
HTML, CSS, JavaScript, Shopify, MySQL
Services
eCommerce Website Design and Development
Problem
Before partnering with Techtic, the client encountered several challenges with their existing insurance subscription system. These challenges included outdated technology, a lack of user-friendly features, poor responsiveness, and an overall frustrating user experience.
Customers needed help with signing up for insurance, managing their accounts, and navigating the website effectively. The decline in customer satisfaction made the client worried about losing valuable clients to competitors. So, they decide to revamp their digital presence with Techtic and make their 24*7 hour rescue services accessible for customers across New Zealand.
01.
Membership Page With Standard And Premium Options
We created a detailed membership page where customers could choose between standard and premium memberships. There is a separate section for their unique business services including membership details, icons, and an “Enquire” option.
02.
Customer Management For Admin
The admin can efficiently manage customer profiles, including personal information, order history, and profile status. They can search, filter, and sort customers based on various criteria to locate specific customers easily.
03.
Membership Management For Admin
The admin can effectively manage existing memberships, including membership names, icons, prices, and available product quantities. They can also export membership lists in CSV/PDF format for further analysis.
04.
Comprehensive Payment Transaction Monitoring And Export Capabilities
The admin can view all payment transactions made by customers, including debited and credited amounts. The transaction details displayed include transaction ID, customer name, order ID, payment amount, payment date, and transaction type. The admin can also export the payment transaction list in PDF or CSV format for further analysis.
Challenges
During the development of the insurance subscription platform, Techtic faced various challenges to ensure a seamless and successful solution. For example, integrating the custom design provided by the client into the Shopify platform, implementing a responsive theme that works well across different devices, and ensuring the smooth navigation and functionality of the website.
We had to carefully analyze and optimize the user flow, implement secure user sign-up and login processes, and develop a comprehensive dashboard for both customers and admin. Additionally, integrating the Stripe payment gateway and enabling the generation of accurate reports based on different time intervals posed technical and data management challenges.
Outcomes
After overcoming all the trivial and significant challenges, our team delivered a user-friendly and highly functional insurance subscription platform. We successfully integrated straightforward features for customers as well as Admin to manage the platform. Consequently, the client experienced significant improvements in customer satisfaction, user engagement, revenue generation, and overall business performance.
- The client experienced a 30% increase in new customer sign-ups within the first month of launching the platform.
- The improved checkout process and integration of the Stripe payment gateway led to a 20% increase in successful payment transactions.
- The comprehensive dashboard and reporting system allowed the client to gain valuable insights into their customer base, leading to a 15% increase in customer retention and repeat purchases.
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