AI & Data Consulting
Digital Products
Digital Commerce
ScaleJewelry Marketplace Platform: Scalable Digital Commerce Solution
Overview
The Jewelry Marketplace Platform is a comprehensive digital marketplace designed to connect jewelry buyers and sellers in a seamless and secure environment. This platform, available as both a mobile app and a website, empowers buyers to explore and purchase exquisite jewelry while providing sellers with a user-friendly interface to list and manage their diverse range of products. To bring this vision to life, Techtic Solutions was engaged to develop a robust, scalable, and feature-rich digital marketplace.
Technologies Stack
Industry
Digital Commerce
Tools & Technologies
Flutter, Adobe Commerce
Services
Design & Development
Problem
While optimizing House of Leon’s Shopify store, we faced several challenges. We needed to improve website speed by fixing issues that delayed content loading and by optimizing key performance metrics like the Largest Contentful Paint (LCP). Ensuring that different Shopify apps worked well together, especially Okendo Reviews and Swatch King, also required careful troubleshooting.
Building custom features, such as a product tagging system and dynamic FAQ sections, meant planning carefully to ensure they worked smoothly on all devices. We also had to find creative ways to work around Shopify’s checkout limits to display dynamic product details. Throughout the process, keeping the website stable was a top priority, so we performed thorough testing and quality checks to prevent any disruptions.
01.
Product listing & Management
Sellers can effortlessly list products with detailed descriptions, images, and pricing, while inventory management helps track stock levels efficiently.
02.
Try @ Home
Users can book an appointment to try jewelry at home before purchasing by selecting a product, entering personal details, and choosing a preferred date and time. Vendors provide product availability and location details, with the feature accessible only if the vendor’s location is within a set proximity. For logged-in users, personal details like name, contact information, and email address are pre-filled for convenience.
03.
Ticketing System
Users can generate support tickets for any issues or concerns through a submission form requiring their name, contact number, email, and issue description, with logged-in users benefiting from pre-filled fields for faster processing. They can also track ticket statuses, categorized as “In Progress” or “Resolved.”
04.
Admin Dashboard & Analytics
Detailed analytics for sales, customer behavior, and inventory, along with role-based access control for admin functionalities.
05.
Reviews & Ratings System
Buyers can leave reviews and rate products, while sellers have the ability to respond to customer feedback.
06.
User Authentication & Profile Management
Secure sign-up and login options via email, social media, and phone verification, along with personalized dashboards for buyers and sellers with dedicated user profiles.
07.
Secure Payment Gateway Integration
Multi-currency payment support with secure transactions powered by Stripe, PayPal, and other leading payment providers.
08.
Chat & Customer Support
In-app messaging enables seamless buyer-seller communication, complemented by an AI-powered chatbot and live support integration.
Outcome
To ensure secure payment processing and fraud prevention, we integrated Stripe and PayPal, incorporating advanced fraud detection algorithms, two-factor authentication (2FA), and real-time transaction monitoring for enhanced security. For scalability and performance optimization, we implemented a microservices architecture with AWS cloud hosting, optimized database queries, and introduced caching mechanisms to handle high traffic efficiently. To provide a seamless user experience and navigation, we designed a responsive and visually appealing UI/UX, featuring clear navigation paths, category organization, and personalized recommendations. Lastly, for multi-platform synchronization, we developed a centralized database with real-time synchronization using Firebase and RESTful APIs, ensuring consistent product listings and order details across mobile and web platforms. These solutions enabled a secure, scalable, and user-friendly experience.
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