Robust Management System Boosts Garbage Collection Service's Workflow
Overview
Techtic assisted a door-to-door garbage collection service in the USA struggling with backend management and customer complaints. The client sought a powerful admin panel and a driver tablet app to streamline operations. Techtic identified the root causes of the issues and developed user-friendly solutions for both admin and driver apps, ensuring even non-tech-savvy users could efficiently manage shifts and bin collections, helping the client achieve their business goals.
Technologies Stack
Industry
Digital Products, Waste Management
Tools & Technologies
Angular, NestJs, Android, SQL
Services
Strategy, Development, Design
Problem
The topmost priority of the Client was to build a dynamic system that fills the gap between collecting bins and driver shift management. The increasing customer base made it difficult for the Client to manage drivers and trucks and ensure the collection without missing any garbage bins.
In addition, inefficient routes and shift management raised the number of complaints about the delay and not collecting their bins. So, before the customers would start to sway away, the Client wanted a dynamic management system and an app to stay connected with their drivers.
01.
Analytical Dashboard
The dashboard sums up everything that is essential for the admin to know, right from the routes, drivers, customers, trucks, and even insights, such as collected sites per hour, route-wise trucks and drivers, total routes of the day, and more.
02.
Truck management
Every admin user can add or delete trucks and manage existing trucks with necessary details, such as model name, truck no, fuel type, license plate, VIN, and more.
03.
Management Customers
The admin can easily organize every customer’s details and save their contact information with service status.
04.
Routes Management
Admin can create routes, add customer addresses and assign them to drivers with a specific schedule to ensure precise pick-up.
05.
Drivers Management
From requests of new drivers to personal information of the existing ones, the admin can manage each driver’s profile with their login details, contact number, license, photo, and activity status.
06.
Contracts Management
The section of the admin panel contains all the details of contracts the company has for collecting garbage. The admin can manage the database of newly added, renewed, and deleted contract details easily.
Challenges
Although the project was straightforward for Techtic due to prior experience with more complex functionalities, we focused on the client’s specific preferences for the frontend. We ensured both systems were user-friendly and interactive, created an engaging and effortless experience, and provided custom navigations that integrated seamlessly with the overall UI/UX design. The result was a dynamic application that simplified operations and data flow, with easy-to-use functionalities for both the admin panel and driver apps, accessible even to non-technical users.
Outcomes
With our talent and smart work, the solutions we delivered not only won over the Client but also their customers and drivers. Besides being intuitive and handy, we provided a guaranteed admin panel and driver app to manage every aspect of their service. The admin panel enables adding new and managing all trucks, drivers, and customers quickly. On the other hand, drivers can use the tablet app to check their daily routes and collect garbage bins without missing any.
As every functionality is built on top of the secured and advanced technology, the Client doesn’t have to worry about performance and data security. Whether it is driver shift, scheduling time of collection, guiding drivers with optimized routes, or real-time service status, the Client can now handle everything hassle-free.
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