5 BigCommerce Integrations to Increase Operational Efficiency

BigCommerce is a versatile eCommerce platform that is aimed to help businesses establish their online presence and sell products online.

Although the app is already quite functional, its effectiveness can only be amplified when third-party tools are incorporated. These integrations help in automating business processes, improving efficiency, and letting your business grow faster.

So, in this article, we will deep dive into prominent integrations that can boost your BigCommerce store’s productivity across communication and automation, customer support, inventory, and more.

The first category of operational efficiency tools for BigCommerce is communication and collaboration. Slack and Trello are the top contenders in this category:

Slack is one of the most popular examples of team collaboration tools in the recent history of software development. It took the company barely over a year since it was founded to attract $120 million in investment and saw its value rise to $1.2 billion. Slack is also not just an instant messaging tool, but it is a wholesome platform to collaborate, discuss, and organize work and different parts of a business effectively.

Slack can be even more valuable for BigCommerce users with integration tools such as Kevy, Zapier, and IFTTT. These integrations are fully automated, which minimizes interruptions in your work and ensures that everything remains in motion even in your absence. Consequently, Slack is most valuable for connecting different tools, which can help businesses that want to improve their processes.

Trello is one of the most convenient project management tools that provides users with an easy way to sort their tasks visually. It also allows users of BigCommerce to sort the products under different categories like order, in-transit, or products ready to be shipped to the warehouse. That makes it an invaluable tool for handling returns and exchanges, which are critical for eCommerce companies.

Next on the list is the tool that works wonders when it comes to automation and workflow management in BigCommerce:

Zapier is quite an important automation platform that integrates BigCommerce with more than 6,000 tools and lets businesses avoid coding. Zapier enables you to build “Zaps” which are actions that happen in reaction to certain occurrences in your BigCommerce store. For instance, you can set up an integration that immediately writes the new orders to a Google Sheet or sends a Slack message when a customer buys a product.

Such automation is particularly handy to save time, minimize the number of actual hours spent on manual input, and guarantee the efficiency of the behind-the-scenes processes of your eCommerce business. Whether it is used for synchronizing customer details, controlling inventory, or automating marketing campaigns, Zapier proves helpful for BigCommerce users as it allows them to dedicate more time to developing their business.

Customer support tends to take a lot of resources for BigCommerce stores. Zendesk can help here:

Zendesk is an award-winning helpdesk software that facilitates the handling of customer service queries and support. We found that for businesses that operate on BigCommerce, incorporating Zendesk can work wonders. It unifies all support tickets, live chat, and customer queries to ensure that all customers are handled appropriately and efficiently.

When adopting BigCommerce and Zendesk, companies can manage the exchange of information between the eCommerce site and customer support processes. This integration is beneficial in minimizing data duplication, improving team cohesiveness, as well as addressing the customers’ needs. Further, the integration allows businesses to provide customer-specific assistance since the integration allows for direct access to the data of customers within Zendesk which may help in improving customer satisfaction and loyalty.

Inventory is the soul of any BigCommerce store and to manage it, there is an awesome tool that we recommend:

Inventory Planner is a powerful tool aimed at improving inventory planning for those involved in BigCommerce. It provides accurate demand forecasting to give businesses better ways to order their stock. Describing the actual sales data, inventory demand, and sales trends, Inventory Planner suggests the right purchasing amount to avoid overstock and stockout situations.

When it comes to the connection between the Inventory Planner and BigCommerce, data integration with your eCommerce platform is possible. This integration helps reduce the amount of manual work that goes into managing inventory and virtually eliminates the likelihood of making erroneous decisions. Due to this, the companies are able to gain better operational performance and guarantee adequate stock that meets the consumers’ needs.

Integrating the right third-party tools with BigCommerce can significantly enhance your Selecting the best-fit third-party apps to integrate into BigCommerce empowers your operations greatly. It ranges from communication and collaboration to automation, customer support, and inventory management for your business processes making it easier to focus on growth and customers.

To fully capitalize on these benefits, it is hence only logical for BigCommerce store owners to have a stable technology provider by their side. Being an accomplished BigCommerce solution partner, Tetchic Solutions has the necessary experience and knowledge to assist you in implementing these tools into your online store and making your business processes as effective as possible. With this kind of support, your business can harness these integrations to the fullest.

To find out more about these integrations, connect with our eCommerce experts, and begin to unlock the potential of your BigCommerce store now!